Shipping policy

Shipping Policy

Order Processing

Caro Jewelry pieces are pre-made, one of a kind, and ready to ship unless a product listing expressly states otherwise.

We process orders promptly, and most orders ship within 24 hours after payment and order information have been successfully verified.

Orders placed on weekends, holidays, or during unusually high order volume may require additional processing time. Customization requests, address questions, payment reviews, or other issues requiring customer confirmation may also delay shipment.

You will receive a shipping-confirmation email with tracking information after your order has been prepared for shipment.

Gift Orders

Caro Jewelry items may be sent as gifts. Prices and printed invoices are not included inside the package. The purchaser receives the order confirmation and receipt electronically at the email address provided during checkout.

Order Cancellations and Changes

To request a cancellation or order change, email caro@carojewelry.com within one hour after placing your order. We will make every reasonable effort to accommodate your request, but cancellations and changes cannot be guaranteed once processing or shipment has begun.

U.S. Shipping Rates and Methods

Caro Jewelry offers free standard shipping within the United States.

Paid expedited shipping options may be available at checkout based on the order, destination, package requirements, and available carrier services. Expedited shipping shortens the carrier’s estimated transit time but does not eliminate order-processing time.

The carrier used for an order may vary depending on the selected service, destination, package requirements, and carrier availability.

Delivery estimates begin after the order has been processed and accepted by the carrier. Estimated delivery dates are not guaranteed.

Sales Tax

Applicable U.S. sales tax will be calculated and collected at checkout when required by law. The amount charged depends on the order and delivery destination.

Tracking

When tracking is available, the tracking number will be included in the shipping-confirmation email. Please allow up to 24 hours after receiving the shipping confirmation for the carrier’s tracking system to update.

Customers are responsible for monitoring tracking information and making reasonable arrangements to receive their packages securely.

Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout. Please review the address carefully before submitting the order.

Contact us immediately at caro@carojewelry.com if an address correction is needed. We cannot guarantee that an address can be changed after processing has begun.

Caro Jewelry is not responsible for delays, failed delivery, or additional charges resulting from an incorrect or incomplete address provided by the customer.

If a package is returned to Caro Jewelry as undeliverable, refused, unclaimed, or because of an incorrect address, the customer may be required to pay the applicable reshipping charge before the order is sent again.

Delivery Delays

Caro Jewelry is not responsible for delivery delays caused by shipping carriers, customs processing, severe weather, service disruptions, incorrect delivery information, or other circumstances outside our reasonable control.

We will assist customers with available tracking information and reasonable carrier inquiries when appropriate.

Lost, Stolen, or Delivered Packages

If tracking does not show that your package was delivered, contact us at caro@carojewelry.com so we can review the shipment and assist with a carrier claim.

Risk of loss remains with Caro Jewelry until the carrier confirms delivery, except where applicable law provides otherwise.

Caro Jewelry is not responsible for packages that a carrier has confirmed as delivered but that are subsequently lost, stolen, misplaced, refused, or left unclaimed. We will, however, assist with available delivery information or a carrier claim when appropriate.

International Shipping

International shipping availability, carrier services, estimated delivery times, and charges will be displayed at checkout when shipping is available for the destination.

International customers are responsible for customs duties, import taxes, brokerage fees, handling charges, or other fees imposed by the destination country or carrier unless checkout expressly states that those charges were collected in advance.

Customs processing may delay delivery. Caro Jewelry cannot control customs inspections, clearance times, or fees imposed by foreign authorities.

Customers are responsible for confirming that ordered merchandise may lawfully be imported into the destination country.

International tracking availability and updates vary by carrier, service, and destination. In some cases, tracking may be transferred to a local carrier after the shipment enters the destination country.

Returns

Shipping a purchase back to Caro Jewelry requires prior authorization. Return eligibility, deadlines, expenses, and instructions are explained in our Return and Refund Policy.