Refund policy

Return and Refund Policy

We want you to be completely satisfied with your Caro Jewelry wearable art. If you are not pleased with your purchase, please contact us at caro@carojewelry.com before returning the item. Returns sent without prior authorization may not be accepted.

Return Eligibility

To request a return, contact us within 14 calendar days after the carrier confirms delivery of your order.

To qualify for a return, the item must be:

Unworn, unused, and unaltered;
In its original condition;
Returned with any original tags, packaging, bags, and accessories; and
Accompanied by proof of purchase.

After your return is approved, we will provide return instructions and the return address. The return package must be shipped within 14 calendar days after authorization, unless a longer period is required by applicable law.

Items returned without authorization, shipped after the applicable deadline, or received in a condition that does not meet these requirements may be refused.

Refunds and Store Credit

After we receive and inspect your return, we will notify you whether it has been approved.

For an approved return, you may choose:

A refund of the full purchase price paid for the returned item to your original payment method; or
Store credit that may be used toward another Caro Jewelry purchase.

We do not charge a restocking fee.

Original shipping charges and return-shipping expenses are not refundable unless the item was damaged, defective, or incorrect, or a refund is otherwise required by applicable law.

Approved refunds will be submitted to the original payment method within five business days after inspection. Your bank or card issuer may require additional time to post the refund to your account.

Return Shipping

Customers are responsible for return-shipping expenses unless the return is due to a damaged, defective, or incorrect item.

Use a trackable shipping service and insure the package for the full value of the merchandise. Caro Jewelry is not responsible for return packages that are lost, damaged, or misdirected in transit.

Packages sent cash on delivery (COD) will not be accepted.

Damaged, Defective, or Incorrect Items

Please inspect your order promptly after delivery. If your item arrives damaged or defective, or if you receive the wrong item, contact us at caro@carojewelry.com as soon as possible and include your order number and clear photographs of the item and packaging.

If we confirm that the item was damaged, defective, or incorrect, we will work with you to provide an appropriate replacement, store credit, or refund. Caro Jewelry will cover reasonable return-shipping expenses for an approved claim.

Many Caro Jewelry pieces feature natural, handcrafted, or small-batch materials. Variations in color, pattern, texture, shape, and finish are part of their individual character and are not necessarily defects.

Sale and Promotional Items

Items marked “Final Sale” at the time of purchase cannot be returned or exchanged, except when the item arrives damaged, defective, or incorrect, or when applicable law requires otherwise.

A promotional discount does not make an item final sale unless it was clearly identified as “Final Sale” before purchase.

Order Cancellations

To request a cancellation, email caro@carojewelry.com within one hour after placing your order.

We will make every reasonable effort to cancel the order, but cancellation cannot be guaranteed once processing or shipment has begun. If the order has already shipped, the regular return requirements will apply.

Lost, Stolen, or Delivered Packages

If tracking does not show that your package was delivered, contact us at caro@carojewelry.com so we can review the shipment and assist with a carrier claim.

Caro Jewelry is not responsible for packages that a carrier has confirmed as delivered but that are subsequently lost, stolen, misplaced, refused, or left unclaimed. We will, however, assist you in requesting available delivery information or filing a carrier claim when appropriate.

Please ensure that the shipping address provided with your order is complete and secure.

International Returns

Before returning an international order, contact us at caro@carojewelry.com for authorization and instructions.

Unless the item was damaged, defective, or incorrect, international customers are responsible for return postage, insurance, customs charges, duties, taxes, brokerage fees, and other return-related expenses. Caro Jewelry is not responsible for international return packages lost or damaged in transit.

This policy does not limit any return, cancellation, or refund rights that cannot legally be waived under the laws applicable to the customer’s purchase.